Jan. 15
2016

Mobile Device Unlock App (Android) – Troubleshooting

Android, IMEI Unlock, Mobile Device Unlock App, U.S.A Networks

Mobile Device Unlock App (Android) - Troubleshooting

Device Unlock is an Android app that allows you to request and apply a mobile device unlock directly from the device. This allows you to automatically apply Mobile Device Unlock to the device without using a manual code. When your phone is locked with “Mobile Device Unlock” it’s totally useless to order an unlock code.

Only supported devices (see below) may download the app or have it pre-installed. Supported devices may download the app from: Google Play.

Supported Models from T-Mobile USA Supported Models from MetroPCS USA
  • Alcatel OneTouch Evolve (OT-5024N),
  • Alcatel OneTouch Fierce 4 (OT-5056N),
  • Alcatel OneTouch Fierce XL (OT-5054W),
  • Alcatel OneTouch POP Astro (OT-5042T),
  • Coolpad Catalyst (3622A),
  • Coolpad Rogue (3320A),
  • HTC 10,
  • HTC One M9,
  • HTC Desire 530,
  • HTC Desire 626s,
  • Kyocera Hydro LIFE (C6530),
  • Kyocera Hydro Wave (C6740),
  • Kyocera DuraForce XD (E6790),
  • LG Aristo (M210),
  • LG G Stylo (H631),
  • LG G4 (H811),
  • LG G5 (H830),
  • LG K7 (K330),
  • LG K10 (K428SG),
  • LG Leon LTE (H345),
  • LG Stylo 2 Plus (K550),
  • LG V10 (H901),
  • LG V20,
  • Samsung Galaxy Avant (SM-G386T),
  • Samsung Galaxy J7 (SM-J700T),
  • Samsung Galaxy On5 (SM-G550T),
  • Samsung Galaxy S6 (SM-G920T),
  • Samsung Galaxy S6 Edge (SM-G925T),
  • Samsung Galaxy S6 Edge+ (SM-G928T),
  • Samsung Galaxy S7 (SM-G930T),
  • Samsung Galaxy S7 Edge (SM-G935T),
  • Samsung Galaxy Note 5 (SM-N920T),
  • Samsung Galaxy Note 7 (SM-N930T),
  • Samsung Galaxy Grand Prime (SM-G530T),
  • Samsung Galaxy Core Prime (SM-G360T),
  • Sony Xperia Z3 (D6616),
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Obsidian (Z820),
  • ZTE Zinger (Z667T),
  • ZTE Zmax Pro (Z981)
  • Alcatel One TouchFierce XL (OT-5054N),
  • Alcatel One TouchFierce 4 (OT-5056N),
  • Alcatel TRU (OT-5065N),
  • Coolpad Catalyst (3622A),
  • HTC Desire 530,
  • HTC Desire 626s,
  • Kyocera Hydro ELITE (C6740 & C6740N),
  • LG Aristo (MS210),
  • LG Leon 4G LTE (MS345),
  • LG G Stylo (MS631),
  • LG K7 (MS330),
  • LG K10 (MS428),
  • LG G Stylo (MS631),
  • LG Stylo 2 Plus (MS550),
  • Samsung Galaxy J7 (SM-J700T1),
  • Samsung Galaxy On5 (SM-G550T1),
  • Samsung Galaxy S7 (SM-G930T1),
  • Samsung Galaxy Core Prime (SM-G360T1),
  • Samsung Galaxy Grand Prime (SM-G530T1),
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Obsidian (Z820),
  • ZTE Zmax Pro (Z981).

It’s very important to order the unlock service of your Cell Phone using the correct service.

Mobile Device Unlock Service for MetroPCS USA Mobile Device Unlock Service for MetroPCS USA

How to apply a “Mobile Device Unlock”

  1. From that Application list, tap Device Unlock.
  2. Tap Continue.
  3. Choose the desired device unlock type: Permanent Unlock
  4. If successful, restart the device to apply the settings.

Note: If you do not restart the device, you will have a persistent alert in the notification tray.

Troubleshooting “Mobile Device Unlock” app

  1. Check that you have an active data connection.
  2. Clear the application cache.
  3. Check that the device memory is properly managed.
  4. Restart the device and try again.

If you receive an error, review the following table for troubleshooting:

Error Message Information / Troubleshooting
Device not recognized by your service provider. Please call customer care.
  • Rooting your device will disable the unlock application
  • Download the latest T-Mobile software to continue
Data corrupted during transfer. Please try again.Error during data transfer. Please try again.
  • Ensure the device has stable mobile signal
  • Restart the device and try again
Server not responding. Please try again later.
  • No response is received from the server
  • Try using an alternate internet connection
Failure in processing the request. Please reboot device and try again.
  • Ensure that your device has sufficient memory
  • Restart the device and try again
Unlock Failed: Unlock Approved : Mobile Device is permanently unlocked
  • Solution 1: Perform a hard reset and attempt a second unlock.
  • Solution 2: Perform 2 consecutive hard reset without attempting the unlock and once the second hard reset has been performed attempt the unlock again.
  • Make sure phone has latest Android version available for that device.
No internet connection available. Please try again when internet connection is available.
  • No internet connection is available:
    • Device is not connected to 3G/4G LTE.
    • A non-compatible SIM card is being used,
Unable to connect to the server at this time. Please try back again later.
  • Update the app using the Play Store
  • Attempt the unlock using the mobile network.
Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.
  • The device is not eligible for unlock. (Order the Unlock Service from UnlockBase)
Unlock Failed : System maintenance error, try again later.
  • System Maintenance is currently underway
  • Wait and try again later
Failure in applying the unlock settings. Please try again.
  • The device must be connected to the mobile network (including domestic and international roaming)
  • Disconnect from Wi-Fi and try again.

1 – Make sure you use the original Stock ROM (no custom Firmware like CyanogenMod, or Unbranded ROM)
2 – Make sure you’re using the latest version of Firmware for your Cell Phone.
3 – Finally (after upgrade) perform a Hard Reset on your Cell Phone.
4 – Turn off 3G/LTE and force the use of a local WiFi Hotspot.
5 – Make sure you use home Wifi (and not a public/company WiFi since they might limit somehow your internet usage)

Select one of these two services below to unlock with “Mobile Device Unlock

Mobile Device Unlock Service for MetroPCS USA   Mobile Device Unlock Service for MetroPCS USA

  • Román León Portugal

    I requested this service in different site and still I am not able to have my mobile Samsung Galaxy Core Prime (SM-G360T1) unlock, the error I have is “Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.”, any idea even with the paid service I am not able to unlock it?

    • http://www.unlockbase.com UnlockBase Server

      This error mean your phone is not Unlocked. You should complaint to your supplier and ask for FIX or a Refund.

      • Román León Portugal

        They already refund my money and said they are not able to unlock my mobile. Is there any chance if I request the service with you this will not happened? (I mean any pre-validation or some screenshot/video I can send and confirm we will have a success unlock)

        • http://www.unlockbase.com UnlockBase Server

          I’m confident we can unlock your phone. You can place your order with us.

          • Román León Portugal

            Thank you.. I just did.. hope to see you soon with a happy face :)

          • http://www.unlockbase.com UnlockBase Server

            I’m sure you will be happy ! Thanks again for your business.

          • jamie lee

            Did you get your device unlocked with this service?

          • Román León Portugal

            Nope.. It was not possible.

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